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How to cancel GigRadar subscription?
How to cancel GigRadar subscription?

Learn the steps to cancel your GigRadar subscription, understand the timing for cancellation, and what happens to your data afterwards.

Mariia Heshka avatar
Written by Mariia Heshka
Updated over a year ago

Are you considering canceling your GigRadar subscription? Sad, but it happens :(
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​It's crucial to time your cancellation correctly to ensure a seamless process. Here's what you need to know:

📢 Notify GigRadar in Advance

To cancel your subscription, be sure to inform a GigRadar representative before your subscription expires. Waiting until after it expires may cause unnecessary complication. The same is mentioned in our Terms of Service, paragraph 6:
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6. CANCELLATION

All purchases are non-refundable. You can cancel your subscription at any time by contacting us using the contact information provided below. Your cancellation will take effect at the end of the current paid term.

📅 Effective Cancellation Date

Your cancellation will take effect at the end of your current paid term. This means you can continue enjoying your subscription benefits until the current billing cycle concludes.

🔋 If I cancel my subscription, will I still be charged for the usage incurred?

If you cancel your subscription mid-month or end-month and have already surpassed your credit limit, you'll need to pay for the extra usage.
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Similarly, reaching your subscription limit during the billing cycle will result in charges for excess usage at the end.

🗑️ What happens to my active scanners and proposals if I decide to cancel my subscription?

GigRadar complies with its Terms of Service, which outline data retention (active scanners and proposals). After subscription expiration or cancellation, your data will be deleted within 30 days, including all your scanners and dashboard information.

💾 Can I save my data in GigRadar?

For those wanting to safeguard their data, GigRadar offers a paid pause option.
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It preserves your data, keeps your access intact, and adds a few credits to your balance, so you can even submit some proposals during the weekends to cover your manual lead generator.

🤔 Why is pause paid?

Your GigRadar subscription supports crucial operations, like keeping your business manager active, storing your scanner data, and ensuring your dashboard is up-to-date. These ongoing processes mean we can't provide free data storage during paused periods.

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