FAQ
By Mariia and 2 others3 authors236 articles
- đ Upwork Search vs GigRadar SearchDifferences between Upwork's search and GigRadar's search.
- What if Upwork detected that Iâm using AI?
- How can I add more users to my GigRadar account?
- How can I add Help chat on the platform? I don't have it
- I submitted the bid manually. Will GigRadar resend it again to the same job post?
- What is the difference between an Admin and a Member on the GigRadar platform?
- Do you have an affiliate link? and is it possible to get an affiliate link?
- How can I connect a freelancer profile without an agency?
- How to add an email to the GigRadar newsletter?
- Can I use connects from a freelancerâs profile and not from an agency?
- When we bid with GigRadar for a job, will the client see the earnings of the freelancer or the agency?
- When integrating GigRadar with my CRM, individual POST requests are sent for each object instead of consolidating all objects into a single POST. How can I change this?
- I have decided to switch from my current Upwork agency to another one. Can I connect GigRadar to the new agency?
- I donât have an Agency Plus membership. Do I need to have this for my agency, and why?
- Can we make a bid if the freelancerâs profile is âprivateâ?
- Which email do I need to use to log in to GigRadar?
- Does the GigRadar allow writing follow-ups?
- Does GigRadar have a trial period?
- The platform link says beta, does that mean it's a testing platform?
- Does the platform have functionality that allows you to automatically withdraw a proposal after a certain time?
- Which Zapier plan do I need to have to create a webhook and integrate with GigRadar?
- What do the various Proposal Statuses for Webhook integration mean?
- Is there any opportunity to add a ticket to CRM without having a job post on Upwork with webhook?
- What does the number 350 mean in the Upwork Connects Balance block on the Home page?
- Current Monthly Platform Usage includes two numbers. Which one represents my current usage?
- Will the upcoming RSS feed removal on Upwork affect GigRadar?
- Can we change the subscription owner or the subscription owner's email?
- Where can I find how many credits I've used already?
- Where could I check the current status of the system and if it's operational at the moment?
- Credit prices: what each action costsWhat a proposal, qualification and template cost in credits from 17 August 2026.
- How to get a direct link for paying my invoice?
- I don't know how to verify if my subscription has been paid. Where can I check this?
- I paid for a subscription for several months in advance, but I received a notification that my subscription would be renewed soon. Will I be charged again?
- My subscription was past due, and I paid it a few days late. Will my subscription be valid from the day I paid for it?
- How to switch to another plan while maintaining credits on the current one?
- How to cancel GigRadar subscription?Learn the steps to cancel your GigRadar subscription, understand the timing for cancellation, and what happens to your data afterwards.
- How do I update my expired credit card for paying my GigRadar subscription?
- My payment failed. How can I initiate a repeat payment?
- What do 'GigRadar Standard Plan' and two more products mean on the invoice?
- What does 'credit balance' mean under Settings > Subscription?
- How can I find out when my subscription ends?
- What will happen when my current subscription period comes to an end?
- Why are all the opportunities shown on the dashboard not converting to proposals?
- How is the total percentage calculated in Scanner Breakdown?
- What does the statuses in the Invitations block mean?
- How often is the dashboard updated?
- I donât see the invites on my Dashboard, even though they're visible on Upwork. What could be causing this?
- Today, I received several replies from clients on Upwork, but I donât see them displayed on the Dashboard. How can I fix this?
- Why has the average time for sending bids increased to more than 30 minutes?
- How can I check what percentage of relevant job posts appear in my scanners?
- My scanners are disabled, but I received a response from the client, and it shows today's date for sending the bid. How is this possible?
- Will the dashboard show statistics for a bid manually submitted by a freelancer associated with an agency?
- I have more members in my agency, but I donât see all of them in Proposal Sending Stats. How can I add them there?
- What are Profile views? How are they counted?
- I see a submitted bid in the scanner under Latest Opportunities, but I donât see it on the dashboard. Why is that?
- Does the system consider Upwork inbounds (invitations) as Gigradar replies and count them in reply rate (LRR)?
- How can I understand why the bid was sent to the job post from scanner?
- How to see all the enabled scanners?
- What is the GigRadar Score in the scannerâs Preview Results?
- How many scanners do I need to create to send approximately 300 - 600 bids per month?
- I can't save the scanner due to an error message: âScanner settings contains errors, please resolve it before saving this scannerâ. How can I solve this?
- Is it possible to configure the interval at which bids are sent after the scanner finds a suitable job post?
- If I add a link to a Google doc that contains all the necessary information about the company, will AI be able to analyze and add it?
- How to duplicate a scanner?
- How can I specify the hourly rate or fixed price for sending the bid?
- If I have two different accounts on GigRadar, is there a way to automatically transfer scanners from one account to the other?
- Is there a recommended number of scanners that each account should have?
- How can I configure the scanners so that bids aren't sent from all scanners simultaneously?
- Is it possible to set up the scanner and notification for US-only jobs, even if my agency is not registered in the US? I would like to receive at least notifications about the appearance of US-only jobs, since we have one Agency member who is in the US.
- I want to know how I could limit my scanners or at least specify the exact number of proposals that are sent out during my custom Auto Bidder schedule. Is it possible?
- Is it possible to enable all scanners at once? Not one by one?
- Can I apply to US-only jobs?
- How Can I Only Search for Hourly / Fixed Price Jobs? đ¤Learn how to find hourly or fixed-price jobs on Upwork with GigRadar's workaround. Optimize your job search by setting rate filters.
- Can I select both region and country in the Client > Client Location filter?
- đ´ What do the red dots on scanner filters mean?
- Is there a character limit for the Exclude field?
- Where can I set a filter to block sending bids to job posts where the client specifically requests a freelancer from a particular country?
- Why did the auto-bidder send a bid for a job post with a budget of $5/$10/$999, even though I specified a different amount in the Minimum Fixed Price Budget field?
- How to use the âInclude any of these wordsâ field?
- How does the âAlso search on Skillsâ filter work?
- How can I exclude US - only job posts?
- How can I avoid sending numerous bids to older job posts from "Preview Results"?
- Do you have lists of keywords that I can use for my scanner?
- Is syntax on the platform case-sensitive?
- Can the scanner search only by skills?
- If I add just one technology name as a keyword, will the search include all possible spellings of that technology?
- Can you provide a list of words that I can add to the exclude list?
- How can I filter our jobs in certain languages?
- Is there a way to exclude some clients from search so that we don't keep applying to their projects?
- What filter settings do I need to select to send bids for US - only/UK - only vacancies?
- What is the Vendor > Freelancer Location filter used for?
- How to use the Average Hourly Rate Paid filter?
- How can I set up my scanner to search based on client company size?
- How to use the Client Total Spent filter?
- How do I configure my scanner to exclusively search for jobs from clients with an enterprise subscription?
- How can I set up my scanner to search based on client hiring history?
- After a keyword is added, will the system automatically search for all its synonyms?
- How can I set up my scanner to search based on client industry?
- How to filter scam job posts?
- Why do I see job posts in the preview results, but there are no bids on them?
- Is there an option to set up the scanner to NOT apply for job postings from our previous clients?
- Can we manually upload job listings into GigRadar and then send proposals to those listings only?
- Why am I still seeing jobs with excluded words in my Preview results?
- Is there an option to filter or exclude jobs with 50+ submitted proposals?
- Is there an option to filter or exclude jobs by the "Last viewed by client" category?
- Is there an option to filter or exclude jobs with a high number of invites?
- When does the scanner start sending bids after enabling Auto Bidding in the scanner?
- Where can I upload a file in addition to my cover letter?
- How do I enable auto-bidder? I have an error that says that the scanners found more than 300 job posts per month
- How to check the proposal text submitted by Sardor?
- How can I understand why the bid was not sent to the job post from any scanner?
- How can I view written Proposals?
- How can I add my question to Most frequent questions?
- Can I see the quantity of all the job posts that Auto Bidder scans through for different scanners?
- Can I cancel/stop the process of sending a bid if I see that the job post is not relevant to me?
- Why did our scanners turn off when I had an insufficient number of connects in my balance? Is this a bug?
- What is the difference between a âgrayâ and a âgreenâ envelope in Auto Bidder?
- Can I set up sending bids only to job posts with a high GigRadar Score?
- Can the platform automatically withdraw bids that have been waiting for a long time?
- I see that my bid was not sent due to the following error: We cannot submit your proposal because it contains one or more unsafe links. Remove the link(s) and try again. How can I resolve this error?
- Can the scanner send bids to job posts that I have in the Saved Jobs list on Upwork?
- Is it possible to use the Template Bidder but have AI answer all custom questions?
- Is it possible to disable auto-bidding and enable semi-automatic bidding, where the bid will be submitted only after my approval?
- Can Auto Bidder be configured to send bids exclusively to job posts published within a specified time period?
- Why does my generated version of the Cover Letter resemble the original template with prompts? What might be the issue?
- I set up the auto bidder and turned it on. Do I need to make any other settings to enable auto-bidding?
- How often is the Average Auction Prices statistics updated?
- What is Connects Expense?
- If a client modifies the parameters of a job post after publishing it, which matches the scanner settings, will bids be sent to this job post?
- How can Auto-Bidder and manual lead generation be combined effectively in GigRadar?
- Do we need to give you the login credentials for the profiles where Auto Bidding will be used to send bids?
- Is it possible to set a limit on the maximum number of bids sent per day?
- Can I limit sending bids to old jobs - posts found in Preview Results (5 days ago) and where?
- Do you have a custom webhook option for opportunity alerts?
- How does GigRadar choose the best match job from the list to apply?
- How to include bold text in a bid?
- Why is Gigradar applying to the job post again when one of the scanners has already applied for it?
- Is there an option to include previous projects or jobs as they were completed, specifically to highlight them?
- Does Auto Bidder Send a Profile Highlight When Submitting Proposals?Profile highlight (Add an Upwork job, Add a portfolio project, Add a certificate)
- Profile MatchHow to improve scanner results by optimizing the profile to match target jobs.
- Why can't I enable the auto bidding option? As soon as I do it, it toggles back to off after saving the scanner.
- In the Profile Match section, I see this message: "No scanner insights found. We couldnât load the scanner insights. Please refine your search query and try again". How could I make them available?
- The same job was posted twice in the same scanner and applied for with a proposal for each of them. Why did it happen?
- Can Gigradar submit proposals on jobs that require an interview on Upwork?
- I can't add a business manager to my agency. The âInvite new user buttonâ is not active. How can I fix this?
- I don't like the name/photo of my Business Manager. Could you please replace/change it?
- I sent an invitation to the Business Manager. How can I confirm if it was added successfully?
- Can I have a [country]-only BM?
- Can adding a Business Manager to an agency and using their profile affect statistics and the proposal view rate?
- What is the function of a Business Manager?
- Can I submit bids directly through a Business Manager account, enabling the client to view its profile as a freelancer?
- I have several teams in the agency. Does it matter which team I add a Business Manager to?
- I just sent an invite to the Business Manager, but he hasn't been added yet. How long should I wait for an invite to be accepted? Do you accept invites manually?
- How can I add other agency members to the chat room after receiving a reply from a client whose bid was sent by a Business Manager?
- Does the business manager send proposals manually, or is this automated?
- Do Business Managers and freelancers being in different locations pose any potential issues?
- Why did my statistics drop after adding a new Business Manager?
- Will I be able to view statistics for this profile on the dashboard if I manually send bids from my freelancer profile without utilizing the Business Manager?
- If I give full permissions to BM, will they have access to our money?
- Why should I add a second Business Manager?
- Error when adding BM: "Invitation hasn't been sent. The invitee is already a member of the organization and affiliated with another agency." What to do?
- How does AI select a relevant case from a portfolio?
- Can I see what the AI will generate based on my prompt?
- If I submit a prompt to ChatGPT-4, will the generated result be the same as using a prompt in GigRadar?
- What is the difference between the Sardor AI and Laziza AI models?
- Is Sardor AI ChatGPT?
- When you select Sardor AI, the system automatically includes a default AI template. I am limited to using only this template, or can I also add a custom template?
- Do I need to add an additional prompt for the AI to answer anti-bot questions from clients?
- I'm currently using Sardor 2. Is there an option for me to switch back to the previous version of Sardor?
- Can Sardor AI open and analyze documents (PDF) linked within a template?
- When we use Sardor AI, does it only analyze information from the job post description, or does it also consider the preferred qualifications?
- How should I describe static text in my template to ensure that Sardor AI won't change it?
- Which GPT model does Sardor AI use?
- Does Sardor AI see the client's name in the client's recent history?
- What is Opportunity Notification?Targeted Upwork job alerts via Slack or Telegram with Opportunity Alerts
- What's a Lead Reply notification?Learn how to set up Lead Reply Notifications on GigRadar to get timely updates on Upwork replies via Slack or Telegram.
- How to get notified of new replies from Upwork to Slack or Telegram?
- How can I ensure my colleagues also receive account notifications?
- How do I unsubscribe from notifications in a Telegram channel?
- Is there a way to receive opportunity notifications about new job posts through a webhook?
- Troubleshooting Autobidder Notifications
- I just topped up my Connects balance, but in GigRadar, it appears the same as it was before. Can you fix this?
- I just paid for my subscription, but my scanners still can't be turned on. How to fix it?
- Will I continue to receive Lead reply notifications and Client invitation notifications after my subscription expires?
- I changed the rate on my profile 10 minutes ago, but the new bid was sent with the old rate. How to fix it?
- Setup default teamLearn how to set default team on Upwork
- How often does the widget with connects balance on my dashboard update? Iâve made a top-up recently, but the amount of connects is the same after several hours.
- The Scanner Breakdown section has not updated for more than 2 hours. Is that a synchronization issue?
- I've added a new portfolio item to my profile, but it is not available in my scanner for several hours. Is that a synchronization issue?
- Can I set a limit on the use of credits?
- How does the subscription price get converted into platform credits?
- Do you refund credits that were used to send bids to job posts that Upwork canceled due to jobs or clients being removed or suspended?
- I only used a portion of my credits this month, can you transfer these credits over to the new month?
- How to view your credit usage history from previous months?