Upwork and GigRadar data is synchronized every 2 hours.
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If you have manually topped up the connects on Upwork, this information displays on your GigRadar account (Home page > Upwork Connects Balance) only after the synchronization has occurred between Upwork and GigRadar.
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If your data failed to synchronize with Upwork, the Upwork Connects Balance might show inaccurate details. This suggests that the synchronization occurred before the current day, indicating a synchronization failure.
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If you notice such inaccuracies, use the support window on the GigRadar platform to send a message to our Tech Support team or email [email protected].