1. Make sure to switch to your agency account first
Click on your profile picture at the top right and make sure that you have your agency selected.
2. Purchase more connects
Go to Settings -> Membership and Connects or simply follow this link.
Press Buy Connects button.
Purchase the maximum amount of connects. We recommend buying as many connects as possible to keep your balance sufficient for running your lead generation.
3. Enable Auto Top-Up
For reasons outside of our understanding, Upwork has limited the number of connects that one can purchase. Thus, it's easy for the service to be interrupted. The auto top-up feature automatically adds Upwork connects to your account when they are depleted. This process uses funds available from closed contracts on Upwork. Note that auto top-ups cannot be funded by a bank card or external account.
Luckily, our team has designed an Auto Top-Up feature for your GigRadar account. This feature simplifies the process of maintaining Upwork connects by automatically replenishing them when they run low, ensuring uninterrupted lead generation.
Your Business Manager will automatically top-up connects when they fall below a certain threshold. You can specify the threshold in the team settings.
Important note for users of Auto Top-Up:
Since Upwork requires Admin permissions for the Business Manager to be able to top-up connects, you have to enable such permissions on the Members & Permissions settings page.
To enable auto top-up, ensure the following prerequisites are met: the Upwork account must have Admin permissions enabled, and the Business Manager must have financial permissions granted in the agency settings.
If you encounter issues while enabling auto top-up, note that permission updates may take up to 24 hours to sync. Verify permissions after this period and try enabling the feature again.