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Error message: "Payment declined when trying to top up connects. Please check your payment method" What to do?
Error message: "Payment declined when trying to top up connects. Please check your payment method" What to do?
Mariia Heshka avatar
Written by Mariia Heshka
Updated over 5 months ago

Unfortunately, we were unable to establish auto top-up connects. Please verify your payment method.

If you have recently made changes or added a new payment method, auto top-up will be enabled for the next transaction. For now, you will need to manually initiate top-ups.

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