Yes, to connect your account to Chats, you should login to your Upwork account first. After that, Go to Settings in the left panelOpen the Upwork Connected Account tabClick the Authorize account button Related Articles❕Connecting a new Upwork accountIf we have an Upwork account in one country, but would like to use it in GigRadar CRM from another one, how does Upwork consider this attempt as from the IP of the original account?Should we use any VPN/Proxy to connect any other team members to Gigradar CRM?As a freelancer in an Upwork agency, can I write a message from GigRadar CRM from my end, but will the GigRadar CRM functionality allow me to send messages or replies on another freelancer's behalf in such a way instead?How to Set Up Chats in GigRadar CRM