FAQ
Frequently asked questions about GigRadar CRM
By Mariia and 1 other2 authors30 articles
🔐 Is it safe to use GigRadar CRM with my Upwork account?
🔑 What is OAuth and why is it safer than sharing a Login and Password?
🚫 Why doesn’t this violate the Upwork Terms of Service (TOS)?
🔐 How can I verify it’s safe to use the GigRadar CRM and Upwork API key?
⁇ What are the criteria for getting an Upwork API Key?
❌ Who cannot connect an Upwork API Key?
How often do reply notifications come in? (What’s the difference from GigRadar?)
As any profile with a work history can get an Upwork API Key, are there restrictions by total earnings or number of jobs within a certain period?
Do freelancer accounts connect separately?
How long does it take to process a request for an Upwork API key?
If I don't receive an Upwork API key, can I try sending a request to it again?
What exactly does Upwork check before issuing an Upwork API Key?
Where can I find the Callback URL and Project description for an API key request?
What verification documents does Upwork not accept to gain an API key?
Is connecting the API key for one agency member enough to see every message we receive? Do we need to get APIs for every profile we have in the agency?
Have there been cases where access to an Upwork API Key was restricted or revoked?
If we have an Upwork account in one country, but would like to use it in GigRadar CRM from another one, how does Upwork consider this attempt as from the IP of the original account?
Does GigRadar CRM violate any terms of service of Upwork?
Should we use any VPN/Proxy to connect any other team members to Gigradar CRM?
Once we connect our account to Chats, will we see the old chat history, or just everything from the moment we subscribed?
Is there any way to know whether the client is online or not through Gigradar CRM?
How can I check the status of the API key?
How many Upwork accounts can I connect to Chats at once?
Am I able to track invitations using Gigradar CRM?
Is it possible to attach files to replies using Gigradar CRM?
Is it possible for Chats to move to the same direct chat room on Upwork?
Do you have plans for developing a separate mobile app for GigRadar CRM?
Do you have plans for adding real-time updates for Rooms in GigRadar CRM?
As a freelancer in an Upwork agency, can I write a message from GigRadar CRM from my end, but will the GigRadar CRM functionality allow me to send messages or replies on another freelancer's behalf in such a way instead?
I’m trying to check my current messages in GigRadar CRM and have this error: "Oops! Something went wrong: invalid_grant". What could be the reason for that and is it possible to fix it on my end?