The Custom Prompt is the instruction set that guides how Laziza AI behaves when responding inside your GigRadar lead inbox.
Every time Laziza is mentioned by a teammate or triggered by a scheduled wake-up, it reads the conversation history, analyzes the context, and follows the rules defined in the Custom Prompt before generating a response.
Think of it as the AI's operating manual. The better your prompt is configured, the more accurately Laziza will communicate with clients and support your team.
How the Custom Prompt Works
When Laziza is triggered, it receives:
The conversation history
Internal team comments
The trigger that activated the AI
Client information
Team information
Available profile data
The AI then follows the instructions in the Custom Prompt to determine:
How to respond
What tone to use
Which language to use
What information can and cannot be shared
Which action or tool should be selected
Dynamic Variables
Laziza can automatically access information through variables.
Common variables include:
Variable | Description |
| Name of your team |
| Client name |
| Team member who mentioned Laziza |
| Lead room title |
| User timezone (if available) |
| User location (if available) |
These variables allow a single prompt template to work across all conversations without manual customization.
Defining Tone and Voice
One of the most important sections of the Custom Prompt is the Tone & Voice configuration.
For example:
Professional and friendly
Concise and direct
Helpful and collaborative
Avoid unnecessary explanations
Never sound robotic
Example instruction:
Keep replies concise, usually between 1 and 4 short sentences.
This ensures that AI-generated messages feel natural and align with your team's communication style.
Language Handling
Laziza can automatically mirror the client's language.
For example:
If the client writes in English → reply in English
If the client writes in Spanish → reply in Spanish
If the client writes in Russian → reply in Russian
This behavior improves communication quality and creates a more personalized client experience.
The AI follows the language used by the client rather than the language used in internal team discussions.
Safety Rules
The Custom Prompt can also define strict safety requirements.
Examples include:
Do Not Invent Information
Laziza should only use:
Information visible in the conversation
Information provided through variables
Information explicitly shared by teammates
It should never guess:
Project details
Availability
Budget information
Technical capabilities
Location and Timezone Restrictions
If location or timezone data is unavailable, Laziza should never assume it.
Instead of saying:
"I'm located in New York."
It should say:
"Let me confirm my availability."
This prevents misinformation and keeps communication accurate.
No False Promises
Laziza should never promise:
Scheduling commitments
Billing actions
Contract changes
Work delivery timelines
Unless those actions are actually available and authorized.
Best Practices for Building a Custom Prompt
1. Be Specific
Instead of:
Be professional.
Use:
Write concise, professional replies using 1–4 short sentences.
2. Define Language Rules Clearly
Explicitly tell the AI:
Always mirror the client's language.
This dramatically improves multilingual communication.
3. Add Safety Boundaries
Prevent hallucinations by including rules such as:
If information is missing, ask for clarification rather than guessing.
4. Keep Instructions Organized
A recommended structure:
Role definition
Available information
Core task
Tone and voice
Language rules
Safety requirements
Tool usage
Example Use Case
A teammate mentions Laziza in a lead room.
Laziza receives:
Client conversation history
Team comments
Client language
Available profile variables
The AI evaluates the context and generates a concise response that:
Matches the client's language
Follows team communication standards
Avoids assumptions
Uses the appropriate action
This creates a consistent experience across all client interactions while reducing manual workload for the team.
Conclusion
The Custom Prompt is the foundation of Laziza's behavior. A well-designed prompt ensures consistent communication, better client experiences, and safer AI-generated responses.
By clearly defining tone, language handling, safety rules, and operational instructions, teams can significantly improve the quality and reliability of AI-assisted client communication inside GigRadar.