Connection errors
If the connect window shows an error, read the message. Here are the most common ones:
Error message | What happened | What to do |
That link is missing its authorization code. | Only part of the address was copied | Copy the whole address from the address bar and paste it again |
This connect attempt expired. | The Upwork link is only valid for a short time | Close the window and start again |
That Upwork account belongs to a different freelancer. | You signed in to the wrong Upwork account | Start again and sign in as the freelancer you're connecting |
This Upwork account is already connected to another GigRadar team. | An account can only be in one team | Disconnect it in the other team first |
We could not read the freelancer profile behind that Upwork account. | An agency or client account was authorized | Connect the freelancer's own account |
Connecting freelancer accounts is not enabled for this team. | The feature isn't on for your team yet | Contact Support to enable it |
If none of these help, click Try Again once, then contact Support.
FAQ
I don't see the "Apply as" tabs in my scanner settings. The feature isn't enabled for your team yet. It's being turned on gradually. Contact Support and we'll switch it on.
Upwork sent me to an error page that won't load. That's a normal part of the flow. Copy the full address from the browser's address bar and paste it into the GigRadar window.
The freelancer picker doesn't show one of my freelancers. Only freelancers set up in your team's Profiles are listed. Add them in Profiles first, then connect their Upwork account.
The status line says "This freelancer has no connection." Their Upwork account isn't connected yet. Click Connect in Profiles and follow the steps in Article 2.
The status line says "This freelancer's connection needs attention." Upwork ended the authorization, for example it expired or was revoked. Click Fix in Profiles, then Reconnect.
I connected the account, but it still says "no connection" or "Setting up your profile". The first profile sync has to finish before bidding unlocks. Give it a little while and check the Profiles card again. If it doesn't change, contact Support.
My Connects balance looks wrong or didn't update after a bid. Click the refresh button on the freelancer's Profiles card. If it still looks wrong, check the balance on Upwork and let Support know.
A bid wasn't sent. Why? The most common reasons: the Connects balance didn't cover it, a required screening question had no answer, or the connection needs attention. Check the status line in the scanner settings first.
Do I have to use this? No. Scanners left on Apply as agency work exactly as before.
Is my Upwork password shared with GigRadar? No. You log in on Upwork's own page, and GigRadar only receives the permission you approve. You can revoke it any time, in GigRadar (Remove) or on Upwork.
Still stuck? Message us in the chat and we'll help you get connected.