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✅ How To: Connect your agency to GigRadar.io

Learn how you can connect your Upwork agency to your GigRadar team dashboard to collect analytics and stats for your team profiles.

Written by Vadym O
Updated this week

In order to send bids from GigRadar from each freelancer in your agency, you need to add Business Managers (BM) to your agency. 👩🏻‍💻

According to the mechanics of GigRadar, you must have one primary Business Manager, and optionally a second one if you are a US/UK resident:

  1. A Business Manager, which is available on your Home page on the platform, to directly synchronize data with your agency.

  2. An optional Business Manager to send bids exclusively to US/UK-only job posts. To understand whether you can get this BM, you must meet the requirements described here.

Invite our Business Manager to your team

You can invite a GigRadar assigned Business Manager to your team in Upwork as follows:

  1. Go to Upwork and switch to your agency account by clicking on your Profile located in the top-right corner of the page.

  2. Click on your agency profile to go to your agency account.

  3. Click Settings and select Members & Permissions.
    Note: You maybe prompted to enter your password or secret answer.

  4. Click Invite Members.


    Note: The Invite Members button will be inactive if you do not have an Agency Plus membership. For more information, see I can't add a business manager to my agency. The “Invite new user button” is not active. How can I fix this?.

  5. In the Invite Members dialog box that opens, you'll see the this window:

    Enter the following details:

    1. Select Team: Select the primary team that you want to add to the Team Dashboard. This could be the same as the agency name.

      It is important to know that our BM supports only one team in Agency. If your agency has several teams, you need to add the BM to the team from which you want to use freelancer profiles or add all the necessary freelancers to one team with the BM. All additional BMs must also be on the same team as the first BM.

    2. Keep the Grant access to all sub-teams unchecked - this is mandatory and we should not enable it to prevent further issues with synchronization of your account (if you have multiple teams):

    3. Add emails: Copy the email address of your business manager from your GigRadar Home page (Getting started).

    4. Select roles for your Business Manager

    5. Agency manager: ON

    6. Finance admin: OFF

    7. Account admin: OFF -> Turned On if you want to do auto-top up feature

    8. Team work diary access: OFF

    9. Team-only chat access: OFF

    10. Company-wide chat access: ON

    11. API Key Manager: OFF

    12. Exclusive agency contractor: OFF


  6. Click Invite.
    You should see a message on Upwork indicating that the user was added successfully to the agency account.

👉 Next up:

After you have added the Business Manager in Upwork, make sure that the Business Manager was also added successfully in your GigRadar account. For more information, see I sent an invitation to the Business Manager. How can I confirm if it was added successfully?.

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