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GigRadar CRM: How Laziza Wake-Ups Work — Scheduling Automatic Follow-Ups

Written by Iryna Grytsaenko

A wake-up is a scheduled future action — Laziza sets a timer, and when it fires she re-enters the conversation, checks the current state, and decides what to do based on her instructions.

How to Schedule a Wake-Up

You can trigger one in two ways:

Via a note: "@Laziza, if John doesn't reply by tomorrow morning, send a polite follow-up asking if he had a chance to review our proposal."

Via a Mention Preset: Use a pre-built shortcut like "Schedule a follow-up tomorrow morning" or "Follow up if client doesn't reply by EOD."

Laziza confirms and posts a scheduled event in the timeline.

What Happens When It Fires

  1. Laziza re-enters the conversation with full context

  2. She checks whether the action is still needed (e.g. did the client reply?)

  3. If yes — she acts (sends the message, drafts a reply, posts a note)

  4. If no — she cancels automatically and notes why

Auto-Cancel Conditions

Laziza cancels a wake-up automatically when:

  • The client replies before the scheduled time

  • You send a manual message to the client

  • You press Cancel on the wake-up chip in the timeline

Limits

  • Minimum: 30 seconds from now

  • Maximum: 1 year from now

  • Wake-ups are team-shared — any teammate in the room can cancel one

Tips

  • Use presets for your most common follow-up cadences so you don't have to type instructions every time.

  • Wake-up replies are posted as notes and require a room refresh to see if you have the room closed when they fire (real-time push is coming in a future update).

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